This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. on 12-01-2023 11:15. Plug into the Virgin Media wall socket. How about using a 10m RJ11 to RJ11 telephone cable. However, rather than the piping then entering. Different upstream speeds are available at either 2Mbps. Could wire the cable to the internal connection within the socket. Hello AdamT23, thank you for reaching out on our help forum about this issue. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. BT had a rating of 67. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. TEL1 on the hub should take on your. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. Home broadband & landline. Once you have the adapter, you can use it to plug your phone into your hub. Multi-buy: £8. This will clear the line of dial tone for a short time, allowing you to listen closely. Thread starter fartingspartan; Start date 21 Dec 2013. Virgin Media FTTP. a geeky broadband story. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Apologies for any cabling issues. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No, you can keep using the same phone you’ve always used. craigmc89 • 1 min. Step 2: Order your Virgin Media Broadband service. Some background information on whether it is acceptable to move a BT Openreach or Virgin Media master socket yourself, along with some advice on how to do so successfully. Sometimes there is no wall box, just a trailing cable. The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Fitting new telephone master socket for Vodafone broadband. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. Mobile Your Account. g. Home Phone. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. All you need to do is contact Virgin Media and explain what the issue is. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. the street is enabled for the service. Plug the cordless base. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. . Green/White – White/Green. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. If you plug it into a phone socket or extension, it just won't work. (I did this video to help/guide new engineer as I did not find any for my self when I started. The modular isolator shown is exactly what VM currently install. This website. 23/03/17 - 01:22 #2. To refer to. The new fibre phone line is designed to work with the same phones as the old copper line. Solved: Help with wiring - Virgin Media Community - 4630592. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Therefore I'm trying to make sure it isn't something simple internally. However, I do not have any of the specified wall sockets available. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Virgin Mobile. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Will we have to move the base unit of the phone to be nearer to the hub or is there some. 5 Machine screws included. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. com. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. At least 30Mbps download speeds in every room or £100 one-off credit. No Coax Wall Socket Virgin Media Community 4802361. Kind regards Jodi. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. Tried looking but can't see a way to book an engineer for this? Thanks. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). Yeah, £122 . TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. It is a master telephone socket which has two connectors: A and B. Other broadband queries. on 03-08-2020 18:05. Registration is fast, simple and absolutely free so please join our community today. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. If the property has Virgin Media cabled up, it would only mean you need the Virgin. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. . Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. How To Connect Old Bt Master New Virgin Nte5 Avforums. How to install Virgin Media broadband. 1. . You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Posts: 8. Baffled By Virgin Cabling Avforums. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. on 12-10-2022 15:38. This lead goes into the same wall socket as my landline phone lead does. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Oct 10, 2019. The landline phone digital switch over is being rolled out from around now to be completed by 2027. Plug the cables into the hub. Obi202 To Phone Extension Uk Voip Forums. So you can either unscrew this one & push on the connector provided in the Quick Start pack. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Switching from Virgin Media to Vodafone. This only affects landlines. If you can get Quickstart, you can choose one of two delivery options. A non-split socket will have the sockets and screws in the middle. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. Anything beyond the socket where the external line comes in can be removed. I had 2 plugs and 2 bulbs in my old property - with no issues. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Stay safe online. on 12-04-2022 15:50. If possible, I would like to get rid of this rather ugly white. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. VM BB TV Landline. (I did this video to help/guide new engineer as I did not find any for my self when I started. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. on 05-09-2023 20:36. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. Vonage 2nd line. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. #3. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. " The hub is upstairs as previously said. Virgin Media Quickstart set up. There is an access panel in the ceiling for pipes and cables. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Thanks for posting, welcome both to the community and also Virgin Media. Is it necessary to plug the cable to socket for having wifi, if so what can I. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. Hub 3 in modem mode was Solid Red light and. Purchased a new BT cordless phone and extentioin. cable from wall. 27-07-2020 07:02 AM. Virgin Media have used the Openreach socket to provide telephone services. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. Solved Remove Un Phone Line Just Cut It Virgin Media Community. Account - Cable. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Split the SSID so you know you are connecting to 2. BT Drop Wire > Junction box >Master Socket. Virgin Media. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. To ensure the best connection and maximum safety, the wires must be connected correctly. you’ll find a corresponding master socket within your. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Connect a pair into pins A & B. At the moment I have ADSL from BT and by the end of this year I will have infinity. Faceplates after second visit. Feed this disconnected extension wire into the VM socket and. Phone line - 5 mins. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. 2. We would like to show you a description here but the site won’t allow us. #1 Hi All I’m new here. 1%. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Various cable mediums are used in modern systems to transmit data. While ordering I asked how it would be handled, they said they'd use the existing BT copper. you’ll find a corresponding master socket within your. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Reasons to use a Wi-Fi booster . A second cable, the Ethernet, to deliver the internet from the router to the computer. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Browse Virgin Media Virgin Media Community. Admittedly these will make more sense if you already have a basic. 100. 2. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. @umerarifkhan11 wrote:. Thank you again. I have had Virgin Media during the last year, but have now requested. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. We would like to show you a description here but the site won’t allow us. David_Bn. Blue/White – White/Blue (probably the only one you’ll ever use!) Orange/White – White/Orange. Or if the other end of the white cable is in a more useful. Options. They use a separate “circuit” to talk to the headend telephone exchanges. Virgin Media Wall Socket. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Unfortunately we don't use the Openreach master sockets as they are BT only. Very poor advice. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. 4. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. There are 10 types of people: those. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. The landline phone digital switch over is being rolled out from around now to be completed by 2027. 29/07/15 - 16:50 #1. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. Quickstart is the quickest and easiest way to setup our services. 17/07/09 - 20:45 in Cable #1. You then have a set of sockets within your house that you can wire in parallel to your cable socket. For a wires-free alternative, you could use a cordless phone setup. We would like to show you a description here but the site won’t allow us. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. The cable could be hidden within, or behind, furniture. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Manage Your Account. Moving from Virgin Media cable to TalkTalk wired. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. A second cable, the Ethernet, to deliver the internet from the router to the computer. The PC had no signal. 0 – which seems a lot. You then have a set of sockets within your house that you can wire in parallel to your cable socket. 4Ghz. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 5mm stereo jack to 2 phono plugs connected from the 3. Put the cable in place and tighten the tie (see diagram below). Check the phone is seated in the base unit correctly & powered ON. . Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Feed this disconnected extension wire into the VM socket and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. One to power the router up. So I now have 100Mbps broadband and phone over broadband. Plug the telephone lead into the. socket. My Virgin Media App. This must be done at the time the line is changed over. We would like to show you a description here but the site won’t allow us. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. This is the point where Openreach's responsibility for the line ends, and your. 168. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. 0 Thanks Reply. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. We all know and love the internet and TV services that can enter our. Plug the cables into the Hub. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. We moved the hub upstairs to obtain better coverage - 4863967 - 2. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. Sunday. The house I moved to had VM, it has be. No vm wall socket. Business, Economics, and Finance. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Faint or Intermittent Noise Perform a Quiet Line Test. Rob. Solved: Previously, I had BT connection so I need a wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We only have the Open reach Master socket 5C. Feb 10, 2007. We would like to show you a description here but the site won’t allow us. You can also check for a loose cable as not all properties have a socket. Landline operators in the UK will switch every home phone in the. Registration is fast, simple and absolutely free so please join our community today. 21 Apr 2012. I want infinity to be placed in my loft that is current. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. 8 March 2011 at 8:29AM. Other sockets are likely for extension landline phones. Connect the Hub’s power cable with the blue tab. . Engineer used 'spare pair' of blue cables for 'new' BT line. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Hello sophieboulter1. VM should provide you with a RJ11 plug to BT socket adapter as per below. Turn on and start the Box. Do not remove the PVC insulation from the wires themselves. if its possible in parallel but its not a big problem if you run an series. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. 0 Kudos. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Virgin Phone Switchover. Now go to your telephone wall socket (where you plug the phone into the line). Most BT Master Sockets will be near the entrance wall, but not always. If your master socket’s the wrong type for QuickStart installation, or your wall. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. The master socket normally belongs to the phone line provider and in theory can't be moved. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Sunday. Thanks for your first post and welcome to our community. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Mobile. Virgin Media Wall Socket Example 2. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). One to power the router up. If you can't find it, have a look outside for. When it comes to the phone I'm confused as to what cable they'll use. The UK isn’t the first country to make this move. If digging / drilling / new external & internal cables are required the. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. This is very easy to do and will only take a couple of minutes. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Jun 13, 2009. Remove all other equipment connected to telephone sockets. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. On activation day unplug your old hub and power cable. ago. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Tudor. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. 3. My new provider is 5G so I didn’t need any of the existing connectors etc. Master Socket Issues And Sd Tests Plusnet Community. I recently already mys first household and have been taking a face to which VM installation at the property. No, any cables within the house can be touched as much as the householder wants to touch them. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Solved Remove Un Phone Line Just. The phone is disconnected from the master socket and plugged into the other end of the adapter. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. 29/07/15 - 16:50 #1. 4. 0 Ratings Reply. Winner: Tie. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. 150 from a. • Under Wireless Frequency 2. I've tried a different phone in the master socket but still the problem is there. on 03-08-2020 18:05. Router Plugin Port. A third lead from the back of the router. I've gone for Veetop Flat Ethernet Cables 1. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The phone is disconnected from the master socket and plugged into the other end of the adapter. Power up your router and wait for an indication that it’s online. on 19-10-2022 18:20. Dial 17070, then following the prompts. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. To interfere with the master sock is an offence and frowned up on by all and your provider. Instructions Remove the lower part of the existing Virgin Media Master socket. 168. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Everything is converted to specialised triple screened coaxial cable. Answered! Go to Answer. Stream from Virgin Media. We're here to help. Mobile devices & unlocking. 1. This will allow a RJ11 socket at the telephone. Virgin Phone Switchover. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Virgin Media Prep House Rewiring Fix Community Forum. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans.